Shipping & Returns
Pool Finish sells heavy pool plaster and finishes — most products ship in 80 lb bags, by the bag or by the full pallet. Please read how shipping works below before ordering. Questions at any point? Message us on WhatsApp: 305-877-8960 — that is the fastest way to reach us.
How our products ship
- By the bag: individual bags and small orders ship by parcel or local delivery (see below).
- By the pallet: bulk orders ship on pallets by freight (LTL). A pallet is the safest and cheapest way to move plaster — bags are heavy, and freight protects them.
- Commercial & contractor orders: tell us the job quantity and we will quote the full order — product + freight — as one number before you pay.
Freight quotes (pallets & large orders)
Freight is priced per shipment, not per product, so we quote it individually:
- Send us your list (products + quantities) on WhatsApp: 305-877-8960.
- Tell us the delivery ZIP code — or the name/address of your freight forwarder (see Caribbean export below).
- We reply with a complete quote: product, palletizing and freight.
- You approve and pay, and we prepare and ship your order.
Please do not check out a pallet-size order online without a freight quote — message us first and we will almost always get you a better delivered price than the standard checkout rate.
Local pickup & delivery — Miami-Dade
- Local pickup: available in the Miami (Kendall area) — WhatsApp us to schedule your pickup and we will have your bags ready.
- Local delivery: we deliver across Miami-Dade. Delivery fee depends on distance and quantity — most pallet orders to Miami-Dade addresses are quoted together with the order on WhatsApp.
- Store hours: Mon–Fri 9am–5pm, Sat 9am–12pm, Sun closed.
Caribbean export — FREE delivery to Miami freight forwarders
We sell to buyers across the Caribbean (Jamaica, U.S. Virgin Islands, Puerto Rico, Bahamas and more):
- We deliver your order FREE to your freight forwarder in the Miami area. You pay only for the products — no local delivery charge on export orders delivered to a Miami forwarder.
- Your forwarder handles the ocean/air leg to your island and customs on your side.
- Orders are prepared on pallets, ready for export handling.
- Payment is upfront before the order is prepared (wire, card or payment link — we confirm options on WhatsApp).
- Full details: see our Caribbean Export page.
Order preparation
- In-stock orders are prepared Monday–Friday during store hours, after payment is confirmed.
- Freight shipments leave once the freight quote is approved and paid.
- You will receive confirmation on WhatsApp or email when your order is ready for pickup, out for local delivery, or delivered to your forwarder.
Returns & exchanges
- Unopened, undamaged bags in resalable condition can be returned within 30 days of purchase with your receipt/invoice. Contact us on WhatsApp before bringing or sending anything back.
- Opened bags and special-order colors cannot be returned — plaster and finishes are color-sensitive materials; please confirm your color and quantity before ordering. We are happy to help you calculate quantities on WhatsApp before you buy.
- Damaged on arrival: if a shipment arrives damaged, note it with the carrier at delivery and send us photos on WhatsApp within 48 hours so we can make it right.
- Refunds are issued to the original payment method once the returned product is received and inspected.
- Return freight/shipping costs are the customer's responsibility unless the error was ours.
Questions?
WhatsApp / phone: 305-877-8960 · Mon–Fri 9am–5pm, Sat 9am–12pm (Miami time)